近日，财联社第八届投资年会召开，平安好车主的AI“智小安”保险规划师凭借全面的智能服务和创新实践获得“金融创新服务奖”。这一奖项不仅证明了平安好车主在AI应用的实力，也肯定了其通过科技提升车主体验的成就。

作为平安产险的车主服务平台，平安好车主积极整合AI技术，通过“AI in all”策略取得显著成效。截至2025年12月，平台注册用户已达2.6亿，月活跃用户4000万，客户满意度高达97.5%。智小安作为AI规划师，不仅涉及车险、健康险等多类型保险，还通过自研系统提升对话效率，准确识别用户需求。

AI的智能对话和个性化定制使得保险体验更加简单，用户可以利用其精准的方案定制、深度解读和一键出单功能，缩短投保时间。智小安同时还支持多轮对话记忆，确保用户体验的连贯性。当识别到用户情绪波动时，该系统也能迅速转接人工服务，保证用户获得充分的支持。

此外，平安好车主还全面升级了救援、代驾、年检等高频服务，提供24小时保障、优惠赔偿等保障措施，让车主的生活更为便利。智小安已服务超过110万用户，准确率超过85%，彰显其在保险领域中的创新价值。未来，平安好车主将继续深化科技应用，为车主提供更优质的智能服务。

近日，财联社第八届投资年会召开，平安好车主AI“智小安”凭借全流程智能服务及可解释性技术获“金融创新服务奖”。这一荣誉验证了平安好车主在人工智能应用中的实力，同时强调了科技如何重塑金融保险服务，提升用户“省心、省时、又省钱”的体验。

平安好车主作为平安产险的车主服务平台，积极推进AI技术的深度应用。至2025年注册用户突破2.6亿，月活跃用户达4000万，客户满意度高达97.5%。AI“智小安”作为统一形象的智能规划师，在车险、健康险等多个场景下提供专业保障，其运作基于先进的混合架构和自动知识生产能力，通过对话中精准捕捉用户需求，实现个性化服务。

“智小安”能够有效定制保险方案，减少筛选过程，实现从投保到保障管理的全流程自动化。用户可选择感兴趣的产品，在AI协助下高效完成投保。截止12月，智小安已服务超110万用户，其准确率达到85%+，成为行业创新的标杆。

在核心车险领域，平安好车主推出“免现场、免证明、免定损”的信用赔服务，简化理赔手续。同时，升级救援、代驾和年检等六大高频服务，提供全天候保障和多重赔偿。这些服务提升了车主的整体体验。

科技的真正价值在于服务于人，平安好车主不断利用创新技术，推动保险行业融入智能化发展，为用户提供更简便、温暖的保险服务。

L4级别的AI远程咨询顾问 陆金所控股“云帆”获评“新数智新场景先锋案例”

在12月23日的2025“中国普惠金融行”创新实践大会上，陆金所控股旗下的平安融易发布的远程融资服务智联平台“云帆”获得了“新数智新场景先锋案例”的认可。该平台通过自主智能体实现远程融资全流程服务，显著提升了客户触达效率，降低了营销成本。

“云帆”是非银信贷领域首个L4级别的AI远程咨询顾问，针对传统融资服务中的核心痛点，其应用大模型技术整合语音、文本及行为数据，实现精准的用户需求识别。其核心能力体现在三个方面：

1. 多维数据“读心术”：通过整合客户信息与行为数据，模型生成三维画像，揭示客户消费习惯与情感倾向。

2. 需求预测“先知力”：基于历史数据，预测客户潜在需求，并实现全面智能调度，提升了服务效率。

3. 沟通场景共情力：智能体具备实时解析客户情感的能力，配备“AI教练”提升座席产能158%。

自8月上线以来，“云帆”已成功帮助客户融资超1.4亿元，运营成本降低30%。陆金所控股致力于将大模型应用于更多金融场景，通过“AI in ALL”战略推动行业的智能化转型，旨在提升服务实体经济的能力，助力实现国家在“十五五”计划中的发展目标。

On December 22, Gleon Heights announced the winners of the "Gold Award" for Annual Excellence, with Yixin (02858.HK) receiving the title of "Outstanding AI Application Enterprise of the Year." This recognition makes Yixin the only automotive fintech company on the list, showcasing its innovative applications in artificial intelligence.

The "Gold Award" spans publicly listed companies and unicorns across major global exchanges, including HKEX, SSE, SZSE, and NYSE. The award process involves quantitative data analysis and the assessment of expert reviewers, ensuring the selection of leading enterprises in various sectors. The accolade for "Outstanding AI Application Enterprise" specifically honors companies that have achieved significant technological breakthroughs in AI and are paving the way for future advancements. The ten recognized firms encompass industries like manufacturing, smart healthcare, and automotive finance, all demonstrating substantial commercial value through their deep integration of AI technologies.

Yixin has earned this award by implementing AI technology across its entire automotive finance chain. As a fintech platform driven by AI, Yixin systematically integrated AI into risk control and business processes starting in 2018. In 2024, it became the first company in China's automotive finance sector to register a generative AI model, leading large-scale applications in various business scenarios. By 2025, Yixin accelerated innovation by launching the industry's first Agentic large model, addressing key challenges in automotive finance with a holistic approach. It also opened the first high-performance inference model, shifting from in-house technology development to ecosystem empowerment.

Currently, Yixin operates in six countries and over 340 cities, connecting more than 44,000 dealers and over 100 financial institutions, serving over 15 million customers and exceeding a transaction volume of 400 billion yuan. This award serves not only as recognition of Yixin’s innovative capabilities but also highlights its leadership in the intelligent transformation of automotive finance. Looking ahead, Yixin is committed to further deepening its AI research and applications, fostering sustainable growth through open and intelligent solutions.