Ekohe
为您的社交媒体、IVR 和客户服务定制 ChatGPT
如果您能够实时了解您的电话、电子邮件、社交媒体和其他客户接触点如何相互关联，结果会怎样？
能够在 1 个聊天机器人的所有联系渠道中运行自然语言搜索 - 这样您就可以为您的整个业务预测客户和潜在客户情绪的隐藏驱动因素并采取行动。
在 Ekohe，我们仔细评估您的数据集，根据您独特的业务需求有效地构建它们，并通过自然语言搜索赋予其可操作性。 通过一个聊天机器人提高客户满意度：洞察、预测、自动化操作 - 一切尽在您的掌控之中。
自动化功能
对话式搜索
使用 1 个界面和自然语言搜索所有接触点 - IVR、电子邮件、社交媒体等。
识别客户洞察
快速发现所有联系渠道中隐藏的、可操作的情绪驱动因素。
瞬间可视化
绘制一个（或所有）接触点的见解图表？ 只需要求系统构建视觉效果 - 即可立即获得结果。
SHARABLE INSIGHTS
一键下载或导出 KPI 变动、图表/图形和客户情绪预测。
Rapid, Agile MVP for Automated Insights & Actions
Discovery
A discovery phase to align wins with your data.
During the first three weeks of our journey, we focus on your vision and real business needs. We will:
- Understand your customer contact touchpoints and associated proprietary data assets
- Define key questions/insights specific to your business
- Decide the output format for AI chat
Duration: 1-3 Weeks
Business Value:
- Develop a cost-efficient solution, prioritizing accuracy and scalability without compromising on either
- Chart the path to gain relevant insights in the most effective way
Stand-Up Touchpoint Search & Fixed Prompts
Setting up a search for your unique business needs, integrating across key customer contact touchpoints.
Bringing all we know from the discovery phase, we partner with you to set up:
- A transcription model for each of your customer channels, categorizing contact datasets by deep themes, topics, and context
- A custom-GPT engine to search across your IVR/phone, email, social, and other touchpoints, including predefined sample prompts and queries
Duration: 1-3 Weeks
Business Value:
- Test with sample inquiries and get relevant insights using your own data
- Stand up an integrated customer search quickly, one you can evolve and customize as needed (or use as-is!)
Implement Chat Interface
Setting up cross-contact channel search to meet your business and team needs.
We then enable search models to be used in a simple, intuitive chatbot:
- Build context for GPT engine
- Implement GPT AI agent (using your own branding as needed)
- Develop evaluation system based on results
Duration: 6-10 Weeks
Business Value:
- Chat interface based on your proprietary data = gain the ability to quickly uncover hidden, shared insights across your customer contact channels
- Results evaluation report to identify and act on usage trends and predictions for your touchpoints
Refine
Improve the accuracy and usage of your business-related questions by refining the toolkit.
Your journey evolves as your team uses the toolkit, and we’ll help you:
- Build customized chains of prompts
- Create visualizations/reporting of insights across and between customer contact channels - including predictive trends
- Assess results and optimize ML model to improve answers
Duration: Ongoing
Business Value:
- Fully integrate and unlock the potential of your customer data, across all touchpoints
GPT 驱动的数字化转型
我们还提供涵盖不同类型数据源的 GPT 驱动服务，包括 多媒体 GPT（音频、视频和照片）、神经知识库（PDF、主题演讲和文档）和 增强分析 (数据、分析或其他数字)。
请与我们联系，了解我们如何帮助您满足数据和业务需求！
Ekohe 企业 GPT 服务
增强分析
与您的数据对话
神经知识库
与 PDF 和扫描件聊天
多媒体 GPT
用您的音频和视频说话
我们助您更进一步 欢迎预约咨询
让我们一起实现您的愿景， 填写右边表格或发送电子邮件至info@ekohe.com, 以了解下一步操作